SGI

Customer Support

At SGI, we believe our role is not only to make exceptional products, but to make our customers’ lives easier. By standing with you as a member of your extended team, we work to provide you with high-quality products, develop customized solutions, and offer laboratory services that, together, can help take your products to the next level.

“Being service oriented and focused on the customer, we try to deliver new technologies and solutions to them.
I always try to describe it as an extension of our customers’ technical teams.
That’s something I really cherish.”
Daniel Rardon, PhD
Senior Director, Research and Development

Testing product quality

Quality Control

SGI spends countless hours ensuring all materials manufactured at our sites meet strict quality standards.

  • Advanced Screening Technology: We take a comprehensive approach to quality control, utilizing advanced digital screenings to complement multiple hands-on checks that ensure products are in spec and customer ready.
  • High-touch Customer Support: Our quality checks make us competitive, but our customer support services set SGI apart. Help is always available to troubleshoot and find solutions.
Lab working developing new products

New Product Development

We continue to expand our offerings in roofing, building materials, and agriculture, improving upon current methods and innovating to develop leading-edge solutions.

  • Sustainable Roofing: Developed intentionally to solve long-standing issues in asphalt roofing, SGI’s Aqueous Post Treatment reduces asphalt staining; supports truer granule color; optimizes solar reflectivity; enhances dust control; and offers a “greener” solution to customers. AQPT helps improve air quality by eliminating VOCs, reduces waste generation during granule manufacturing, and utilizes fewer fossil-derived hydrocarbons.
  • Supplementary Cementitious Material: Natural pozzolan SCMs reduce the carbon footprint of concrete production while utilizing high-quality, consistent, upcycled material from the mining process. SCM can be used by itself or blended with other SCM to provide Ready Mix operators a sustainable cement replacement option.
  • Enhanced Rock Weathering: In addition to supporting healthier crops and robust yields, SGI’s innovative agricultural products are being studied by private sector and academic partners for their ability to capture carbon dioxide from the atmosphere via enhanced rock weathering.
Laboratory Services

Laboratory Services

SGI offers a range of laboratory services to support customers and their changing needs.

  • APT Plant: Our APT Plant supports the development of custom agricultural products and agglomerated headlap, ensuring that customers’ bespoke products are consistently mixed for optimal results.
  • Shingle Prototyping: SGI scientists and technologists work with customers at our Customer Design Center to develop customized and bespoke solutions, including special color blends and shingle designs.